Refund policy

Returns & Refunds Policy

We want you to love your ZoeQonira jewelry. Eligible non-personalized items may be returned within 14 days of delivery.

To qualify for a return, the item must be unworn, unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at julianmarketer077@gmail.com before sending any item back. Items returned without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided after your request is approved.

Personalized and Custom Jewelry

Personalized, engraved, custom-made, made-to-order, or specially configured jewelry is final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or different from what was ordered.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Return Shipping

Customers are responsible for return shipping costs for approved standard returns unless the item arrived damaged, defective, or incorrect.

Exchanges

The fastest way to receive a different item is to return the eligible item you have and place a new order once the return has been approved.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Final Sale Items

Gift cards and items specifically marked as final sale are not eligible for return.

If you have any questions about a return, contact us at julianmarketer077@gmail.com.