Shipping policy
SHIPPING POLICY
Thank you for shopping with ZoeQonira Jewelry. We carefully work with trusted jewelry manufacturing and fulfillment partners to prepare and deliver your order.
ORDER PROCESSING
Processing times vary depending on the type of jewelry ordered.
Ready-to-ship and standard jewelry may be processed more quickly, while personalized, engraved, custom-made, or made-to-order jewelry may require additional production time before shipment.
Estimated processing and delivery information will be provided on the applicable product page whenever available.
Please note that processing time and shipping transit time are separate.
PERSONALIZED AND CUSTOM JEWELRY
Personalized, engraved, custom-made, and made-to-order jewelry requires production before shipment.
Production times may vary depending on the item, customization requested, material, and manufacturing partner.
Once production has begun, changes or cancellations may not be possible.
SHIPPING RATES
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, ZoeQonira Jewelry may offer free shipping on selected products, orders, promotions, or destinations.
DELIVERY ESTIMATES
Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.
Shipping times may be affected by carrier delays, weather conditions, holidays, high-volume periods, customs processing, or other circumstances outside our reasonable control.
TRACKING INFORMATION
When tracking information is available, it will be sent to the email address provided with your order once the shipment has been processed by the fulfillment partner or shipping carrier.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.
MULTIPLE SHIPMENTS
Because ZoeQonira Jewelry may work with more than one manufacturing or fulfillment partner, orders containing multiple items may occasionally arrive in separate packages.
If an order is shipped in multiple packages, separate tracking information may be provided.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible at julianmarketer077@gmail.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.
UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply before the order can be resent.
LOST, DAMAGED, OR INCORRECT ORDERS
Please inspect your order upon delivery.
If your package arrives damaged, the jewelry is defective, or you receive an incorrect item, contact us as soon as possible at julianmarketer077@gmail.com.
Please include your order number and, when applicable, clear photographs showing the issue so we can review the situation and assist you.
INTERNATIONAL SHIPPING
International shipping may be available for selected products and destinations when offered at checkout.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees.
CUSTOMS AND INTERNATIONAL DELAYS
International shipments may experience delays due to customs inspections, local carriers, import procedures, or other circumstances outside our control.
ZoeQonira Jewelry cannot guarantee customs clearance times.
ORDER STATUS QUESTIONS
For questions regarding your shipment or order status, contact us at:
ZoeQonira Jewelry
Website: https://zoeqonira.com
Email: julianmarketer077@gmail.com
Florida, United States