Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to ZoeQonira Jewelry. The terms “we,” “us,” and “our” refer to ZoeQonira Jewelry. ZoeQonira Jewelry operates this store and website, including all related information, content, features, tools, products, and services offered to you, the customer (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.
Privacy Policy:
https://zoeqonira.com/policies/privacy-policy
If you do not agree to these Terms of Service, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state, province, or place of residence.
You agree to provide current, complete, and accurate information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display and describe our jewelry as accurately as possible.
Product materials, finishes, dimensions, stones, personalization options, and other specifications are described on the applicable product page.
Colors, reflections, finishes, stone appearance, and other visual characteristics may appear differently depending on lighting, photography, screen settings, and the device being used.
Because some jewelry may be personalized, engraved, custom-made, or made to order, slight variations may occur where appropriate to the manufacturing process.
All product descriptions, availability, specifications, and prices may be changed at any time without prior notice.
We reserve the right to discontinue products or limit quantities at our discretion.
SECTION 3 - PERSONALIZED AND CUSTOM JEWELRY
When ordering personalized, engraved, custom-made, or made-to-order jewelry, you are responsible for reviewing all names, dates, initials, photographs, messages, sizes, spellings, and other customization information before submitting your order.
Once production has started, changes or cancellations may not be possible.
Personalized, engraved, custom-made, made-to-order, or specially configured jewelry is generally final sale except when an item arrives damaged, defective, or different from what was ordered.
Additional details are available in our Refund Policy:
https://zoeqonira.com/policies/refund-policy
SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase.
ZoeQonira Jewelry reserves the right to accept, decline, modify, or cancel an order when reasonably necessary, including in cases involving product availability, pricing errors, suspected fraud, payment issues, or incorrect product information.
Your order is not considered accepted until payment has been processed and the order has been confirmed.
Please review your order carefully before submitting it.
If we need to change, decline, or cancel an order, we may attempt to contact you using the email address, telephone number, billing information, or other contact details provided with the order.
SECTION 5 - PRICES, BILLING, AND TAXES
Prices, discounts, promotions, and product availability may change without notice.
The price charged will be the price displayed at the time the order is placed, subject to correction of obvious errors.
Applicable sales taxes and shipping charges, when applicable, will be calculated during checkout or otherwise disclosed before purchase.
You agree to provide current, complete, and accurate payment and billing information.
You represent that you are authorized to use the payment method submitted for your purchase.
SECTION 6 - SHIPPING AND DELIVERY
Shipping and delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Some ZoeQonira Jewelry products may be produced, personalized, packaged, or fulfilled by carefully selected third-party manufacturing or fulfillment partners.
Production time and shipping time are separate.
Delivery may be affected by carrier delays, weather, high-volume periods, customs processing, incorrect addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional information is available in our Shipping Policy:
https://zoeqonira.com/policies/shipping-policy
SECTION 7 - RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy.
Eligible non-personalized items may be returned subject to the conditions stated in that policy.
Personalized, engraved, custom-made, made-to-order, and specially configured jewelry is generally final sale unless damaged, defective, or incorrect.
Please review our complete Refund Policy before purchasing:
https://zoeqonira.com/policies/refund-policy
SECTION 8 - INTELLECTUAL PROPERTY
The ZoeQonira Jewelry website and its content, including branding, logos, text, graphics, designs, photographs, videos, layouts, and other materials, may be owned by ZoeQonira Jewelry or used under authorization or license from our service providers, suppliers, manufacturers, or other licensors.
You may use the website only for lawful personal purposes.
You may not reproduce, copy, distribute, modify, republish, commercially exploit, or otherwise use protected website content without the appropriate authorization.
Shopify and other third-party names, logos, trademarks, and intellectual property remain the property of their respective owners.
SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to services, applications, tools, payment processors, manufacturers, fulfillment companies, shipping carriers, or other third-party providers.
Certain aspects of your order or website experience may depend on these third parties.
Third-party services may be subject to their own terms, policies, and conditions.
We are not responsible for third-party websites or services that are outside our reasonable control.
SECTION 10 - THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for evaluating or guaranteeing the accuracy, content, products, services, security, or policies of third-party websites.
You should review the terms and policies of third-party websites before engaging in transactions with them.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
ZoeQonira Jewelry is powered by Shopify, which enables us to provide our online store and Services.
However, purchases made through our store are transactions directly between you and ZoeQonira Jewelry.
Shopify is not the seller of the jewelry offered by ZoeQonira Jewelry and is not responsible for fulfilling your purchase.
SECTION 12 - PRIVACY
Personal information collected through our Services is handled according to our Privacy Policy:
https://zoeqonira.com/policies/privacy-policy
Because our store is powered by Shopify, certain information may also be processed by Shopify and other service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer support, and deliver other Services.
SECTION 13 - FEEDBACK, REVIEWS, AND USER CONTENT
If you submit reviews, photographs, comments, suggestions, feedback, or other content to us, you represent that you have the right to provide that content.
You agree not to submit unlawful, deceptive, abusive, defamatory, infringing, obscene, or malicious content.
We may use customer feedback and reviews for legitimate business and promotional purposes where permitted by law and applicable platform rules.
SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, transit times, or other information.
We reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary.
SECTION 15 - PROHIBITED USES
You may not use our website or Services:
• For unlawful purposes.
• To violate applicable federal, state, local, or international laws.
• To infringe intellectual property or privacy rights.
• To transmit malicious software, viruses, or harmful code.
• To engage in fraud, phishing, impersonation, harassment, or abuse.
• To interfere with the security or operation of the website.
• To collect personal information from others without authorization.
• To use automated systems to access the Services in violation of applicable restrictions or law.
We may restrict or terminate access to the Services where misuse is reasonably suspected.
SECTION 16 - TERMINATION
We may suspend or terminate access to the Services when reasonably necessary, including for violations of these Terms, fraud, abusive conduct, unlawful activity, or threats to the security of the website or its users.
Obligations that by their nature should survive termination will continue to apply.
SECTION 17 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, completely secure, or error-free.
Nothing in these Terms limits any consumer rights or warranties that cannot legally be excluded.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ZoeQonira Jewelry and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or Services.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify and hold harmless ZoeQonira Jewelry and its service providers from claims, losses, or liabilities arising from your unlawful misuse of the Services, your violation of these Terms, or your infringement of another party’s rights, to the extent permitted by law.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of the Services.
SECTION 22 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations where permitted by applicable law.
SECTION 23 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable United States federal law and the laws of the State of Florida, without limiting any mandatory consumer protections that may apply to you.
SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will be available on this page.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
ZoeQonira Jewelry
Website: https://zoeqonira.com
Email: julianmarketer077@gmail.com
Florida, United States